Hilton Hall Glass Dome Proposal

Cancellation Policy

1. Booking Fee A non-refundable 30% booking fee is required to secure your proposal. Your booking is only confirmed once the booking fee has been received. The remaining balance must be paid in accordance with the payment terms stated on your invoice. Failure to meet agreed payment deadlines may result in cancellation. 2. Cancellations. To cancel your booking, you must notify us in writing via email. The 30% booking fee is non-refundable. Cancellations are generally permitted unless otherwise stated on your invoice. No cancellations are permitted within 7 days of the scheduled proposal date. No refunds or credits will be issued for unused items or services not utilised. Where cancellation occurs more than 7 days prior to the proposal date, any refund (if applicable) will exclude: The 30% booking fee; and Any non-recoverable third-party costs or disbursements already incurred (e.g., venue hire, musicians, florals). 3. Weather (Outdoor Events) For outdoor proposals, if the event cannot proceed due to adverse weather conditions (including but not limited to rain, storms, flooding, or high winds): The proposal may be reorganised indoors where possible; or The proposal date may be rescheduled, provided that at least 48 hours’ notice is given. Rescheduling is subject to availability and may incur additional third-party costs or disbursements. The maximum proposal duration will generally be in line with the duration specified within your selected package or as stated on your invoice. Photography services are typically booked for up to 1 hour from the agreed proposal time. Musicians are typically booked for up to 40 minutes. The event will conclude at the time agreed between Fairy Tale Proposals and the Client. 4. Extensions Any extension beyond the agreed end time: Is strictly subject to availability; Is at the sole discretion of Fairy Tale Proposals; and May be subject to additional charges. Where hours overrun, the following extension / late fees may apply: Up to an additional hour of decoration: £150 Up to an additional hour of professional photography / videography or musicians: £200 All reasonable measures will be taken to arrange props and decor in accordance with your agreed design and invoice. However, adjustments may be necessary due to weather, venue restrictions, health & safety or unforeseen circumstances. Fairy Tale Proposals disclaims liability arising from required adjustments, substitutions, or removal of props caused by such circumstances.

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